Refund policy
At Soovira, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
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The item must be unused, unworn, unwashed, and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
Non-returnable items include:
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Items on sale or marked as Final Sale
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Gift cards
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Items damaged due to misuse or normal wear
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed back to your original payment method
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Refunds are typically processed within 5–10 business days
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Original shipping charges are non-refundable
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us with your order details.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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We recommend using a trackable shipping service, as Soovira is not responsible for lost return shipments
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue promptly
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